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Shipping Rules

Aesthetic Urns will strive to dispatch your order within 24 hours of confirmation of order.
You should receive your order within 4- 8 working days. Although most orders are delivered much sooner. International orders however are estimated 5- 7 days.
All products require a signature upon delivery.
Shipping costs will be calculated by the appointed shipping company and are usually subject to weight, quantity, size and destination of the product.
Orders within United Kingdom are free.

Credit Card Security

 We accept credit and debit card payments through the PayPal and Stripe secure payment gateway. All provided payment information is secure and encrypted through the relevant Secure Payment Systems of PayPal and Stripe. Aesthetic Urns do not have access to clients credit or debit card information for orders placed via our website.

Returns and Damaged Items

In the unfortunate event that your product does not arrive (tracked parcels only) or has incurred damage during transit we will endeavour to have it replaced in the first instance or you may request a full refund.
You are able to return your purchase within 14 days from the date of receipt of your order(s). You have a duty to take reasonable care of the item(s) until we receive it back. Return costs are at the recipients expense. Should the item be found to be faulty due to a manufacturing fault a replacement item will be sent to you in the first instance.


Once your order is verified, you will receive a confirmation of your order via email and we will  inform you again once the order has been dispatched with the relevant tracking number if applicable.

Full terms & conditions

Our Terms and Conditions comply with the United Kingdoms legislation, inclusive of the distance Selling Regulations (DSR) set out and to ensure that all our customers can shop easily and with confidence. Any dispute shall be adjudicated according to the laws of England and Wales.


The manufacturers are responsible for the guarantees on our products.

Contact Us

For any further product information or assistance, please do not hesitate to contact us.

Customs Rules and Fees

Import charges, duties and taxes are not included within the product price or shipping fees. These charges are the buyer’s responsibility. Please check with the relevant (local) customs office to establish any additional cost to you.